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It's been obvious that these days, users asking support for the same question a million times, and complaining they are being ignored. "No, you are not ignored", it's just that your topic literally doesn't make any sense, so that anyone could ever try to help you sort the issue. Below is a basic guideline structuring your support thread so that it's informative, and helpful to the users who are wishing to help you sort things out! 1. Support Topic Title The topic title is a very important part of your support thread. It filters out users who can help you and who can't. A topic must be short and informative. You must be able to convey to the viewers about the help you really need support for. It must contain a prefix or suffix that states the type of media-server it runs with - AS2 or AS3, Server source or Emulator it's powered by - Kitsune or Luna or Nitro or RBSE or Times or Sweater or etc., It must convey the very exact problem with your issue. Below is an example. Take for example, you need support with your server (say for example Kitsune) being crashed when you try to buy an item, and suppose for example you use AS2 Media-server (Logically taking it that you use kitsune as2). Below is an example of such topic title The above title is what users who support you actually need, but what most users post is The above title literally explains nothing. And users will be annoyed to even look at your spport topic to get you any help. Also, it's very good if you post a small crunchy part of the error you get in the title, for example 2. Support Topic Body Here's what the crutial part is. You've set up the title so apt that users have an idea on what to help you with. So all you have to do in the body part is, give more details of your error. Usually for server sided support it's good to embeded your console error, error lines in a spoiler. Alternatively pasting a good quality (visible) picture or screenshot of your error is worth a lot. Below is an example for the same scenario with the title. There is literally no more explanation needed regarding that, but there's yet one more thing to do. It's good if you post few lines before and after that line where the error occurs. Like Now, you might follow a person who's trying to help you with it. Nothing is more necessary than the above for anyone knowledged about it to help you with. Thanks! I request this topic to be locked!
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Template for creating support topics Your question: Brief overview of the problem which needs to be solved. Screenshots of the problem: Provide screenshots of the problem. If the issue is client related (for example your loader is stuck on a blue screen), your screenshots should include the network traffic showing in developer tools in your web browser (F12 for Chromium & Firefox based browsers). Firefox Chrome Your screenshot is no use if all it includes is the Club Penguin client displaying a Penguin Not Found or Password Incorrect error! Terminal output: If your game/login server is giving an error, it is obviously helpful to provide this error in your support topic, but you should also include the rest of your terminal output (or at least include 10-20 lines of output before the error), as this can also give people more insight into what the issue may be. Code: Providing code related to your problem is very important, without this, people usually cannot help you. If you don't know exactly what part of your code is causing you a problem, you can zip up whatever project you're working on and attach it to the thread. For example, if Kitsune is running into a fatal error, or if your actionscript code isn't working as expected. Remember to put any code pasted directly into your post in a code block! What you've tried so far: List out everything you've tried so far to fix the issue, if you've tried nothing, leave this section. Good luck in your bug squashing & error fixing! Topic last updated: 06/11/17
